Star Multi Care FAQ

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New and prospective customers often have questions about the healthcare services Star Multi Care offers. The following are answers to questions people frequently ask.

Can I get help after normal business hours?

Star Multi Care staff answers phones 24-hours a day, seven days a week, including holidays. Our registered nurses are also on call 24-hours a day, seven days a week. Call toll free: (877) 920-0600 to speak with one of our home care experts.

Once I engage your services, how long will it take to get services in place?

We aim to have caregiver services in place within 24 hours and where possible, within the same day.

What if mom doesn’t like her caregiver?

We understand that interpersonal relationships are important for the caregiver and patient. If a caregiver is not right for your situation, we are happy to find one who is compatible

If mom goes into the hospital, can an aide stay with her?

Yes, our home health care aides are available to stay with patients in the hospital or alternative healthcare facility.

Can you provide someone to go with dad on his doctor’s appointments?

Yes, our home health care aides may accompany patients to medical appointments when approved by the assigned Registered Nurse supervisor.

I live out of town and my mom needs help getting out of bed in the morning and getting back upstairs in the evening. Can Star Multi Care help?

Yes, our home health care aides are available to meet your requirements in the timeframe necessary to meet your needs. Our goal is to deliver peace of mind. Please ask about or Sunrise/Sunset packages in your area.

My father is a snowbird, can Star Multi Care provide home health services year round?

With offices in Southeastern Florida, New York, Pennsylvania and Ohio, our experienced and compassionate employees are able to deliver uninterrupted quality care for individuals who spend winters in Florida and in the north for the summers.

Can you provide me with references?

Star Multi Care Services has been providing home health care services for more than 75 years. We are always happy to provide references.

Are payment plans available for home healthcare services?

Yes. Please check out our payment plans and service plans page here.

What are my payment choices for home healthcare services?

Our professional staff will investigate all avenues of payment to maximize your level of coverage, while minimizing your out-of-pocket expenses or in most cases, eliminating them altogether. We partner with a number of insurance companies and special programs to assure access to the best in home health care. Click here to learn about payment choices available.

Contact Star Multi Care

Whether you are a prospective patient, a patient’s family member, or you are seeking general information, call our toll free number at (877) 920-0600 or contact one of our branch administrators in your area. We look forward to discussing how we can help you meet your health care needs.